"I purchased and installed 32 Gallon oil (32E) Bock hot water heater back in 1976.  We have lived in our home since October of 1976 with a family of 4 using this same hot water heater.  The craftsmanship is better than superior.  I have only cleaned it once and it has never failed.  We just wanted you to know how long this hot water heater has been so good to us both in performance and financially and having such a fine product.  We have recommended BOCK to many of our friends and relatives.  My buddy also installed his BOCK at the same time and his is still working fine. ........  Again, thanks for a fine product."     Peter and Patricia Jones.

 

From: Mr. Louis DeMatteo; Subject: 32E Water Heater S/N 5781435P (Manufactured May 1978)

“Almost 30 and still purring like a kitten.”

"To some, almost 30 is still young and youthful, but when it comes to a water heater most will agree it’s well beyond it’s normal life expectancy. In it’s lifetime this little baby has come through four basement floods with no damage at all and has seen it’s neighbor, the house furnace replaced twice before time finally caught up to her.”

“A clogged fuel pump took her out of action for the first time in all those years. At first I thought she was done for. None of my local heating supply houses had any idea what fuel pump would replace the original Webster that was installed. Fortunately Altherm came to the rescue and supplied me with a replacement part number and several local suppliers who carried them. A few hours later I installed the new pump and with a flip of the switch she was again purring like a kitten.”

“I have to say thank you to Gail at Altherm and whoever at Bock (Tim Severson) that took the time to track down the replacement part. I am sure that it would have been a lot easier to simply say “go buy a new one, it’s not worth fixing.” But they didn’t and with very little information they researched and got back to me with the part that was needed. Gail didn’t stop there. She couldn’t sell me the part since her company doesn’t deal with the end user so she went beyond the call of duty and researched who probably had the part and gave me several local resellers. That’s customer service for you!! I want everyone to know how much I appreciate the extra work they all put into making me a proud Bock customer.”